"This was a machine-generated check with everything typed," so character recognition should have been easy, he said. "I typed in the amount, but the character recognition couldn't find that amount on the check, so the system rejected the deposit," Narter said. Take pictures of both the front and back of the endorsed check. So he "was very excited to learn about Chase's new mobile remote deposit capture." He said in a July 7 blog that the app is intuitive and "very user-friendly": Type in the amount of the check. Bart Narter, a senior vice president for Celent in San Francisco, said the only reason he goes to a branch or ATM is to get cash or deposit checks. But at least one technology analyst and Chase customer has blogged about a glitch he experienced in Chase's fledgling service. "It removes one of last reasons why I'd go to a Chase ATM." After a few days, when he saw the deposit added to his Chase account, he shredded the check. "The hardest part is making sure the check is centered, and you're holding the camera steady, but it worked on the first try. ![]() "The process was as clear as crystal," he said. Later, Rosen, 36, used his iPhone to deposit a $20 check into his Chase account. Chase said it has "had thousands of consumers use the app without issue." Ian Rosen, a New York financial professional who provides information services to the investment banking industry, was driving to a Bon Jovi and Kid Rock concert recently with some friends when one of them mentioned the new iPhone deposit app from Chase. But "a larger group of financial institutions is testing it," and Chase's new offering of iPhone deposits will likely "inspire other banks to jump in," he said. Few banks offer mobile phone deposit apps, Celent's Meara said. "This technology works great for us because most members are in the military and located somewhere else," Berry said. USAA has only one branch with tellers, in San Antonio. More than 1.5 million checks with $940.8 million in deposits have been submitted, he said. "It has exceeded expectations," USAA spokesman Paul Berry said of the mobile deposit phone app for iPhone and Android. Last August, USAA, which mostly serves members of the military and their families, also launched its mobile phone deposit app. In 2007, USAA became the first bank to offer remote deposit capture broadly to consumers via home-based scanners. The practice of remotely depositing checks using an electronic device, typically a scanner, started taking hold around 2005, but primarily offered to businesses, said Bob Meara, a Celent senior analyst. Also, self-service deposits are at odds with many institutions' cross-sell cultures, which depend on foot traffic in retail branches. Many cited risk or compliance fears, including concerns about check image quality and security. A study last August by Celent, a research firm, found that 71 percent of financial institutions had no plans to offer deposit programs on mobile phones. Still, consumers interested in making smart-phone deposits may have to look hard to find banks who offer the technology. The deposit-making alternative is occurring as roughly a quarter of mobile-phone users have smart phones, according to market research firm Nielsen. 2 deposit gatherer, Bank of America, said it's testing a mobile-banking app also allowing customers to make deposits remotely. ![]() The service is free, but depositors must be enrolled in Chase's online banking program to use the mobile app. The bank responds with a text message that says the images have been successfully uploaded. Customers simply use their phone's camera to snap pictures of the front and back of the endorsed check and electronically send them to Chase. Chase, which holds 16 percent of deposits in the Chicago area, has introduced an iPhone application allowing consumers to deposit checks with the camera-enabled smart device, which means no more trips to a local bank branch or ATM or hassling with deposit slips. Customers at Chicago's biggest bank have a new way to deposit checks: Just snap, snap and tap.
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